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18 Year Limited WarrantyResidential

10 Year Limited WarrantyCommercial

The manufacturer warrants our synthetic turf for eighteen (18) years residential landscape projects, ten (10) years for commercial projects, eight (8) years for putting green surfaces from the date of the synthetic turf purchase and maintained as recommended by the manufacturer. This limited warranty is in lieu of all other warranties, expressed, statutory, or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. The manufacturer shall not in any event be liable for any indirect, incidental, punitive, special, consequential, or other similar damages including, but not limited to, loss of profits or revenue, economic loss, or other goodwill, even if the manufacturer has been notified of the possibility of such damages. Slight color changes will occur over the lifetime of this turf and are not considered an issue or basis for a claim. All labor costs involved with the installation, removal of the affected turf and/or reinstallation of any replacement will be the responsibility of the purchaser.

Subject to the Following Limitations:

General provisions of this limited warranty apply to the wear of the turf with regard to ultraviolet degradation, and do not apply to damage incurred during installation, improper underlay, pile crushing, willful or negligent abuses, or damage by machinery or equipment, nor does it apply when the turf is not installed by a professional installer. The manufacturer does not warranty a loss of more than 5% per year of the turf material strength due to ultra violet degradation. The strain rate and deformation rate increase significantly when the material is subjected to extreme heat and will not be warrantied. The manufacturer holds the right to look at temperature history reports to determine if the material has been exposed to consistent extreme heat over a period of 96 hours or more. This limited warranty does not apply to the state of Arizona due to the extreme hot weather conditions. The manufacturer only warrants turf products for a period of 3 years for all products sold and installed in state of Arizona.

Warranty Coverage:

In the event of warranty issues covered by this Limited Warranty, the manufacturer will either (a) replace the affected portion of the artificial turf product with a new artificial turf product of the same quality or (b) the manufacturer may elect to issue a credit instead of replacement. This credit shall only apply to the affected areas of the artificial turf product. Replacement of the affected areas is for the artificial turf products only, excluding any and all costs associated with the installation and infill, including but not limited to installation supplies, inconvenience, labor charges, etc. The Expressed Limited Warranty excludes all implied warranties, and the manufacturer shall in no event be liable for a breach of warranty in any amount exceeding the invoice price of the turf. The manufacturer’s residential Limited Landscape Artificial Turf Warranty coverage schedule is as follows: Years 1-8 (100%); Years 9-12 (50%); Years 13-18 (25%). The manufacturer’s 10 year commercial artificial turf warranty coverage schedule is as follows: Years 1-4 (100%); Years 5-6 (50%); Years 7-10 (25%). The manufacturer’s 8 year putting green artificial turf warranty coverage schedule is as follows: Years 1-4 (100%); Years 5-6 (50%); Years 7-8 (25%).

Limitations on Coverage:

This warranty does not cover:

  1. Damage from accidents, vandalism, abuse and neglect.
  2. Acts of God (including earthquakes, floods, hurricanes and other natural disasters).
  3. Use of chemicals and improper cleaning methods.
  4. Failure to properly maintain, protect and/or repair the turf product.
  5. Damage that occurs during the shipping/transportation process. All shipping claims must be filed against the freight company involved.
  6. Damage caused by reflection (melting) or other flammable materials. Such reflection sources include but are not limited to: windows, vinyl fences, metal blocks, concrete/stucco walls and etc.
  7. Turf product is subject to normal wear and tear. Normal wear and tear, including matted down blades, is not a manufacturing defect and therefore is not covered by this warranty.
  8. Visual lines caused by variation of the color of yarns and manufacturer tufted stitch lines are not considered a defect as there is no deterioration of actual yarn itself and is a common occurrence among all tufted products.
  9. When a claim needs to be submitted the following information is required:
    Watersavers Invoice Number, Pictures, Customer Name, Address, and Phone Number
  10. Areas used for high traffic, sport activities, playgrounds and tee lines are not covered in this warranty.
  11. Rolls of artificial turf where the backing of the turf is not covered and exposed to sunlight.

Limitations on Liability:

Purchaser must promptly inspect all products upon delivery. Should any shortages, defects or non-conformities be discovered during the initial inspection upon delivery of the products, the manufacturer shall take on the obligation of making sure the products are free from such shortages, defects or non-conformities if and only if, the purchaser notifies WST in writing within 30 days after the date of purchase of said products. This warranty is extended to the original purchaser and is not transferrable. In order to qualify for this warranty, the customer must submit the following information: Watersavers Invoice Number, Pictures, Customer Name, Address, and Phone Number

Assignment:

Purchaser may not transfer, convey, or otherwise assign all or any of its rights under this warranty without prior written consent of the manufacturer. Any such transfer or assignment without prior written consent shall be null and void.

Claims Procedure:

For more details, call us at 844-974-8873.

Please note that any claim must have an original Watersavers Irrigation invoice.